Return and Exchange
What is the Policy for return or exchange?
Products available within 3 days to return. and 7 days to exchange after receive the old order and 3 days within offers period. The customer will charge for shipping fees (28.75 SAR) in exchange and return orders.
How and where do I return or exchange my order?
- You can contact customer service through our numbers or the email shown on the Contact Us page and provide them with information (order number - customer name) to provide you with order shipping information.
- You can go to (the return or exchange link). Please provide us with the required information and follow the instructions.
What are the terms of return or exchange?
- Products cannot be returned during the period of discounts / offers or with discount vouchers
- Perfumes and fabric products can not be exchanged or returned. - Online orders can only be exchanged and returned through ecommerce.
- Customer can exchange only products with same price as the original one or higher.
Its not allowed to exchange with products which its price less than original one.
- The product must be in its original packaging without scratches or accidental damage.
- Products must be returned with all accessories or product accessories.
- The order can be canceled within 24 hours without fees if it has not been shipped.
- In case of cancellation after shipment, the purchase amount will be paid after calculating the shipping value and deducting it from the original amount paid.
- Please check the products condition upon receiving the order, items won't be exchanged or returned after the exchange and return time period.
- Vouchers, Gift cards and digital products in general can not be returned or exchanged.
- Vouchers code will be send to the customers within 24 hours for paid orders and within 24 hours after receiving the Cash on Delivery orders.
How do I receive the refund amount?
Payment is made to the same card with which it was paid. The transfer is made within 3 - 14 working days (depends on the type of card and the bank). In the case of payment upon receipt, the amount is taken by transfer to the customer's personal account after the safety of the product.